Shipping and returns
Flat rates by package size, free over {{free_over}}, a stated ship window on every product, and plain rules on returns.
Ship windows
Every product page states a window in business days, from the day you order to the day it leaves the workshop. Current windows run from 4 to 7 business days depending on the piece. The cart shows the latest ship date for everything in it, and the confirmation email repeats it. If anything changes we email you before the window closes, and you can cancel for a full refund if the new date does not work.
Rates
- Small packages, padded mailer: $5.95
- Medium packages, small box: $7.95
- Large packages, box: $11.95
- Orders over $75: free
The rate is set by the largest piece in the cart and the total weight. The cart shows it before checkout. We ship USPS Ground Advantage with tracking; transit is usually 2 to 5 days after it ships. US addresses only, including Alaska, Hawaii and PO boxes. We do not ship internationally yet.
Changes and cancellations
Within 12 hours of ordering you can change text, colors, measurements or quantities, or cancel for a full refund. Reply to the confirmation email or write to [email protected]. After 12 hours the file has usually gone to the printer and personalized pieces cannot be changed.
Returns on stock designs
Card trays, token trays, card dividers, grid bins and the desk tray are stock designs. Return them within 30 days of delivery, unused and in the original packaging, for a refund of the item price. Email [email protected] for the return address; you cover return postage. Refunds go back to the original payment method within five business days of the piece arriving.
Personalized and custom measured pieces
Plaques, letters, signs, the custom box insert, the drawer baseplate and the divider kit are made for you and cannot be sold to anyone else, so they are final sale. They are fully covered by the fit guarantee and by the defect replacement below.
Defects and damage
Anything that arrives broken, warped or not as described is replaced free. Send a photo to [email protected] with your order number. If a package arrives damaged, photograph the box too; it helps with the carrier claim and you do not need to wait for that claim to get your replacement.
Sales tax
Sales tax is added at checkout for states where we are registered to collect it. The amount is shown before you pay.