The fit guarantee
If a measured piece does not fit the numbers you gave us, we remake it free. If the numbers were off, the remake is half price. Either way you end up with the right part.
What is covered
Every product that asks you for a measurement: the custom box insert, the drawer baseplate, the drawer divider kit, and the card trays and dividers keyed to a card size. If it arrives and does not fit the measurements or the card size you entered, email [email protected] within 30 days with a photo and a note on what is off. A new one is generated, printed and shipped at no charge, and you keep or recycle the first one.
If the measurement was off
It happens. Drawers taper, boxes are not square, a tape measure slips. If the piece matches the numbers you entered but those numbers were not the box or drawer, send the corrected measurements and we remake it at half the original price, shipping included. We would rather you end up with the right part than argue about a millimeter.
Text pieces
Plaques, letters and signs are printed exactly as typed. We do not correct spelling, because we cannot know what is a name and what is a typo. Before you add one to the cart the page shows the text as it will print. If we make an error on our side, a misprinted letter, the wrong color, a defect, it is replaced free.
Defects
Any piece that arrives broken, warped, badly layered or not as described is replaced. Send a photo to [email protected] and a replacement ships. No forms, no return label needed unless we ask for the piece back for our own investigation.
What is not covered
Normal layer lines on curved edges, which are the nature of the process and are visible in every product photo. Pieces left in a hot car or a sunny window (PLA softens above about 55 degrees Celsius; choose ASA for the number plaque if it lives outdoors). Damage from drops after delivery. Changes of mind on personalized or custom measured pieces, which are final sale because they cannot be sold to anyone else.
How to claim
- Email [email protected] with your order number, a photo and a sentence on what is wrong.
- For a fit miss, tell us the measurements you entered and what the piece measures, or what the box or drawer measures.
- We reply on the next business day with the remake date.